Hi, I’m Sumon!!
Experienced Learning and Development professional with expertise in designing scalable learning ecosystems and end to end Salesforce CRM implementation (Administration, Development, Consultation and Training).
Overall 14+ years of experience in IT & Service industry with expertise in designing scalable solutions on Salesforce CRM platform and leading L&D initiatives.
Passionate about leveraging technology to drive business growth, enhance customer experiences and foster innovation.
SKILLS
•Learning & Development:
Technical Training Design & Delivery | Learning Strategy & Architecture | Instructional Design | Talent Development |Analytics & Metrics
Change Management | Stakeholder Consulting & Leadership Coaching | Post-Training Support & User Adoption | Digital Transformation
•Tech Enablement:
Salesforce CRM Enablement (Admin, Development, System Integration)
AI & Cloud Solutions (Service Cloud, Sales Cloud, Experience Cloud, Data Cloud etc)
Java, Python, Web Development, C#, C++
Business Consultation | Project Management | Agile & DevOps
WORK EXPERIENCE
Salesforce CRM Trainer (Freelance) | iLearnings Pvt. Limited & Adviteya E-Solutions | Mar 2025 – Present
Lead Training Specialist – Technical | Persistent Systems Limited, Kolkata | Mar 2023 – Mar 2025
Senior L&D Trainer – Salesforce Practice | Wipro Technologies, Kolkata | Oct 2019 – March 2023
Salesforce Analyst / Developer | Cognizant Technologies & Sensabyte Technologies, Kolkata | Jan 2014- July 2019
Senior Process Executive | Infosys Limited, Pune | July 2011 – Jan 2014
Education
Batchelor of Commerce from Pt. Ravishankar Shukla University, Raipur, Chhattisgarh.
Senior Secondary School from Kendriya Vidyalaya (CBSE Board), Chirimiri | Chhattisgarh.
Higher Secondary School from Kendriya Vidyalaya (CBSE Board), Chirimiri | Chhattisgarh
